Therefore, we attempt to focus on customers' satisfaction to realize our perspective that is achieving the position of the country's largest producer of fittings and wire and developing export markets of steel industry, and try to prove customer's satisfaction and happiness of buying and consuming our products by developing appropriate processes, quick handling of customers' complaint.
Fairness and equity in dealing with consumers are considered the most important duties of staff and for this purpose special units have been made in sale and quality guarantee unit.
It is obvious that without adequate commitment and accountability of staff and the Company senior management support customer-oriented culture cannot be achieved, for this reason it is necessary that Iran National Steel Industrial Group is considered among leading and experienced companies with important and updated international standards' certifications for quality and very important environmental and occupational health and safety issues and for many years succeeded in receiving these certifications and upgrading.
ISO 9001- 2008, quality management, ISO14001- 2004, environmental management, OHSAS 18801- 2007, occupational health and safety management, and ISO 1999-10015, training management are international standards that nearly two decades their certifications grace Iran National Steel Industrial Group boards.
Iran National Steel Industrial Group all employees have customer-oriented thinking and deeply believe that without customers' satisfaction durability and survival of the organization business is in danger and finally production process will be stopped. All customers have a right to complain if their expectations are not met buying by Iran National Steel Industrial Group products, and if their complaint is right it will be compensated according to their purchase.
Sales and quality guarantee units are responsible for receiving comments, criticisms and handling complaints of customers and always are ready for potential problems of customers and consumers of Iran National Steel Industrial Group:
• Tel: +98 6133369551- 3
• Fax: +98 6133332108
Quality Guarantee Unit:
• Tel: +98 613 3310062
• Fax: +98 613 3142450